Claims Information

When contacting ourselves, we will have all your policy details on hand.

When utilising an Insurer providing direct access claims assistance, you will generally need to provide the following details:

• your policy number
• standard information to identify yourself
• the name of the insured on the policy
• detailed description of the incident
• the date of loss and the loss address
• any details of other parties involved (if applicable).

Once you’ve made a claim enquiry with your broker, we will lodge the claim with your insurance company.

The insurance company will issue ourselves a claim number, to be used as ongoing reference throughout the claim.

We will advise you of follow up documents and requirements and keep you updated over the status of your claim and next steps.

Certain documents and information can assist us lodging, assessing and settling your claim. Some examples of documents you can provide to help us include:

• Photos
• Proof of Loss
• Receipts
• Valuation certificates
• Credit card or bank statements
• User manuals
• Police reports
• Repair quotes

Most often, yes. An excess is the amount you may have to pay toward a claim. There are different excesses that apply depending on the claim you’re making and the terms of your insurance policy with us.

Your excess amount is always shown on your insurance schedule/invoice, and we will advise you if any uncertainty over the amount, and the payment method.

Extra Information

Many insurers operate a 'call direct' claims lodgement system, to expedite your claims assistance.  Contact numbers are listed below.

When you call

When you call Insurers direct (after our initial advice), you will be asked for:

Your policy number or personal contact details, and the contact details of anyone involved in an incident (including their name, current address, vehicle registration details, phone number and insurance details if known)

Any letters, notices or court documents about the incident, and the incident report number for any claims in relation to theft or attempted theft, vandalism or a malicious act (the police will provide you with this number when you report the incident to them.

You can help the claims process by:

• Taking photos of damage to your property
• Keeping damaged property and items so we can inspect and assess the damage if required
• Getting in touch with us as soon as possible to make a claim