Compliance Documentation
To view or download a copy of our Compliance documentation please click on the relevant link below:
General Advice Warning
Any information on this website may be regarded as general advice only. Your personal objectives, needs or financial situations were not taken into account when preparing this information. You should consider the appropriateness of any general advice, having regard to your own objectives, financial situation and needs, before acting on it. Where the information relates to a particular financial product, you should obtain and consider the relevant product disclosure statement before making any decision to purchase that financial product.
Client Complaints or Breach
In the event that you wish to lodge a complaint or a breach, please contact:
Complaints Officer
Statewide Insurance Brokers
PO Box 240
SOUTH PERTH 6951
Telephone: 08 9474 4344
Facsimilie: 08 9474 2080
Email: info@statewideib.net.au
AFCA
Statewide is a member of and subscribes to AFCA, the Australian Financial Complaints Authority. If your initial complaint has not been resolved internally, with the insurance company or you wish to escalate, you have the right to refer the matter to AFCA here.
Regulatory Requirements
As an Australian Financial Services Licence holder, we are subject to and bound by a number of strict requirements. As a brokerage that has been in operation since 1970, our reputation forms the foundation of our business, and we endeavour to uphold high ethical and moral standards at all times. We exist within a heavily regulated Financial Services environment, and are proud to have done so for many decades.
Our AFS licensee Requirements and Obligations
- Financial requirements (eg solvency and cash)
Licensing: Financial requirements (RG 166) - Responsible managers (qualifications and experience)
Licensing: Organisational competence (RG 015) - Monitoring, supervising and training your representatives
Licensing: Training of financial product advisers (RG 146) - Compliance and risk management
Licensing: Meeting the general obligations (RG 104) - Technological and human resources
Licensing: Meeting the general obligations (RG 104) - Managing conflicts of interest
Licensing: Managing conflicts of interest (RG 181) - Dispute resolution (internal and external)
Licensing: Internal and external dispute resolution (RG 165) - Compensation and insurance arrangements
Licensing: Compensation and insurance arrangements (RG 126) - Conduct and disclosure
Licensing: Regulatory Guide 168
Further information can be found at www.asic.gov.au
In addition to our AFS licence requirements, we also adhere to multiple other regulations, including: Corporations Act, Trade Practices Act, Privacy Act, Insurance Act, Insurance Contracts Act, Insurance Brokers Code of Practice, Financial Ombudsman Service & the Consumer Credit Code.
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